How do I customize a gift basket?
You can easily personalize your gift basket by selecting from our range of premium items when crafting your basket during the order process.
Is there a minimum order requirement?
Yes, for custom gift baskets, we require a minimum order of 10 baskets, perfect for corporate gifting or special events.
Can I schedule a delivery for a specific date?
Absolutely! During checkout, you’ll have the option to choose a preferred delivery date to ensure your gift arrives at the perfect time.
What is the turnaround time for delivery?
Our standard delivery time is 3-5 business days, but expedited shipping options are available at checkout for faster service.
Do you offer international shipping?
Currently, we only ship within Canada and the US, but we are working on expanding our shipping options in the future.
Can I include a personalized message with my gift basket?
Yes! During the customization process, you’ll have the opportunity to add a personal note to make your gift even more special.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options to make the checkout process easy and convenient.
What if I need to change or cancel my order?
If you need to make changes or cancel your order, please contact our customer service team within 24 hours of placing your order.
Do you offer corporate gifting or bulk orders?
Yes, we specialize in corporate gifting and bulk orders. Please reach out to our team for personalized assistance with your order of 10 or more baskets.
What is your return and refund policy?
Due to the personalized nature of our gift baskets, we do not accept returns. However, if there’s an issue with your order, please contact us, and we’ll be happy to resolve it.